About the Business
Top quality family portrait studio based in Darlington in Durham. All areas of photography covered including, boudoir photography, family portrait sittings, makeovers, wedding photography, passport photos and pet photography. Friendly, professional studio capturing personalities in stunning images.
Risbeys have been a synonymous name involved in photography serving the public's needs since 1912. When people think of the name "Risbeys" they certainly think about Photography, this is something that makes us very proud. We have been specialising in Portrait and Wedding Photography and over the years we have established ourselves an one of the north east and Darlington's top photographers, it has given us a professional depth unparalleled by anyone. Moving forward over the years styles and attitudes have changed and so have we. Risbeys have constantly evolved and today we tend to specialise more in makeovers, art nude and boudoir.
Reviews
Location & Hours
9 Skinnergate
Pennie Bytheway
07 Aug, 2019
Middlesbrough, North YorkshireI received a gift of a family member for a dog photoshoot which was purchased through Groupon. I arranged an appointment to go and get the photos taken, this required a £25 deposit not sure why as I had already paid for the shoot. The photos took approximately 1 week to be ready to view. I then made an appointment to view the photos and choose which I would like. Included in the price was 1 small photo. Andrew the owner was very pushy and was trying to convince us to purchase more photos. I gave in and purchased another photo which cost me £100. The photos then took another 6 weeks to be printed and I was not informed when they were ready so I rang up and was told they are ready. After this, I called at least 4 times to try to arrange to collect the photos and was told every time that they don’t work Sat-Tuesday. This left us with Wednesday, Thursday, Friday to collect the photos and this was only if Andrew had photoshoots booked in. Andrew was not willing to come into work so that I could collect the photos I had paid for if he wasn’t already in taking photos. I then asked him if he could call back one day after he had collected his child from school and he said he would be totally going out of his way so refused. I then asked if Andrew could post the photos to me and he said he could at a charge of £10 which is definitely not what it would cost to send them. I had my photoshoot in March and didn’t manage to collect them until July. This was a really bad experience and Andrew has extremely bad customer service skills and should want to keep his customers happy as it is his own business. This shop is very over-priced and not worth the hassle. The only positive is that the 5x4 photo which was included in the Groupon was upgraded to A4 size as we purchased another photo.